Shipping policy
Thank you for shopping with Nexaure Home. We are committed to providing a clear, reliable, and convenient shipping experience. We work with fulfillment centers, shipping carriers, and logistics partners to process and deliver your order as safely and efficiently as possible.
This Shipping Policy explains our processing times, estimated delivery timeframes, tracking procedures, international fulfillment practices, and what to do if an issue occurs with your shipment.
Order Processing
Orders generally require 10–18 business days to be processed before shipment.
Processing time is separate from shipping or transit time. During the processing period, your order may undergo confirmation, preparation, quality checks, packaging, and transfer to the appropriate fulfillment partner. Processing may take longer during public holidays, promotional events, product launches, periods of unusually high demand, or other circumstances that affect our fulfillment operations.
Estimated Delivery Timeframes
After your order has been processed and dispatched, estimated shipping times are:
United States: 6-17 days
Australia: 5-17 days
These timeframes are estimates and not guaranteed delivery dates.
Actual delivery times may vary depending on your location, product availability, fulfillment center, shipping carrier, customs processing, public holidays, severe weather, remote delivery locations, carrier disruptions, or other circumstances outside our reasonable control.
Order Tracking
When tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been dispatched. Please allow some time after shipment for the carrier’s tracking system to register and display updated information. In some cases, tracking information may take several days to update while the package moves between facilities or shipping partners.
Multiple Packages
Depending on product availability and fulfillment locations, products purchased in the same order may occasionally be shipped separately. If your order is divided into multiple shipments, you may receive more than one tracking number, and your packages may arrive on different dates. There is no need to be concerned if part of your order arrives before the remaining items.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order. Please carefully review your name, street address, apartment or unit number, city, state or province, postal code, and other relevant delivery information before completing checkout. If you notice an error after placing your order, contact us as soon as possible at hello@nexaurehome.com
We will make reasonable efforts to update your shipping information before fulfillment. However, we cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched. Nexaure Home cannot guarantee successful delivery or replacement when a package is undeliverable because incorrect or incomplete shipping information was provided by the customer, subject to applicable consumer law.
Shipping Delays
Although we work to have orders delivered within the estimated timeframes, occasional delays may occur. Delays may result from customs inspections, high shipping volumes, severe weather, public holidays, carrier disruptions, transportation issues, remote delivery locations, or other circumstances outside our reasonable control. If your order appears to be significantly delayed beyond the estimated delivery period, please contact us at hello@nexaurehome.com and include your order number.
Our customer support team will review the available tracking information and assist with the shipping carrier or fulfillment provider where appropriate.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check around the delivery location, including entrances, mailboxes, porches, garages, or other secure areas where the carrier may have left the package.
- Ask household members, neighbors, reception staff, or building management if they accepted the package on your behalf.
- Check for any delivery notice or additional information provided by the carrier.
- Contact the shipping carrier directly for further delivery details.
- Contact Nexaure Home at [Support Email] if you are still unable to locate the shipment.
We will assist with investigating the shipment where reasonably possible.
Lost or Damaged Packages
If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible at hello@nexaurehome.com
Include your order number, a description of the issue, and, where applicable, photographs of the damaged product and packaging or relevant tracking information. We will review the circumstances and determine the appropriate next step in accordance with our store policies and applicable consumer protection laws. Please retain the original product and packaging while your claim is being reviewed, as additional photographs or information may be required.
Incorrect Orders
If you receive an item that is different from what you ordered, please contact hello@nexaurehome.com as soon as possible with your order number and photographs of the item received. Our team will review the issue and provide an appropriate resolution in accordance with our policies and applicable consumer law.
Responsible Shipping Practices
We strive to use efficient and secure packaging methods whenever possible. Nexaure Home works with trusted logistics partners to help ensure dependable delivery while minimizing unnecessary packaging waste.
Our Commitment
The shipping policy at Nexaure Home is built around convenience, transparency, and reliability. By offering free shipping, efficient order processing, and clear communication throughout the delivery process, we aim to provide a hassle-free shopping experience for every customer.
Contact Information
If you have any questions or concerns regarding shipping, please contact us at:
Nexaure Home
hello@nexaurehome.com
Thank you for choosing Nexaure Home. We appreciate your trust and look forward to serving you.