Contact information
We’re here to help.
If you have a question about your order, shipping, returns, or one of our products, please contact our customer support team.
Customer Support:
hello@nexaurehome.com
We aim to respond within 1–2 business days.
Contacting Us About an Order
To help us assist you faster, please include:
- Your order number
- Name used when placing the order
- Email address associated with the order
- A brief description of your question or concern
- Photos or videos if you’re reporting a damaged, defective, or incorrect product
Order Changes
If you need to change or cancel an order, please contact us as soon as possible. We process orders quickly, so we cannot guarantee changes after an order has entered fulfillment.
Returns
Please contact us before returning a product. Do not send returns to the address printed on your package unless our customer support team specifically instructs you to do so.
For more information, please review our Refund & Return Policy.
Business Information
Nexaure Home
hello@nexaurehome.com
Thank you for choosing Nexaure Home. We appreciate your trust and look forward to serving you.