Refund policy

At Nexaure Home, your satisfaction is our priority. We’re committed to offering quality products and a smooth, positive shopping experience. If your purchase doesn’t meet your expectations, our team is here to help make things right.


We want you to be satisfied with your purchase. Please review the following policy before requesting a return or refund.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

For a change-of-mind return to be eligible, the item must generally be:

  • Unused and in its original condition
  • In its original packaging
  • Complete with any accessories, manuals, or components included with the product
  • Accompanied by proof of purchase

Please contact us before sending any product back.

Do not return products to the address shown on the shipping package without first contacting us. Our fulfillment and return locations may differ.

How to Request a Return

Contact us at hello@nexaurehome.com and provide:

  • Your full name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Photos or videos where relevant

If your return is approved, we will provide return instructions and, where applicable, the correct return address. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, materially different from what you ordered, or you receive the wrong item, contact us as within 48 hours of delivery at hello@nexaurehome.com
Please include your order number and clear photos or videos showing the issue where appropriate. After reviewing the claim, we will provide an appropriate remedy. Depending on the circumstances, this may include a replacement, refund, or another legally required remedy.

Change-of-Mind Returns
Where we accept a return because you changed your mind, ordered the wrong product, or no longer want the item, the customer may be responsible for return shipping costs. Original shipping charges are generally non-refundable for change-of-mind returns.

Refunds

Approved refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method used during checkout. Depending on your bank, credit card provider, or payment processor, additional processing time may be required before the refund appears in your account.

Order Cancellations

We process orders as quickly as possible. If you need to cancel or modify an order, contact us immediately at hello@nexaurehome.com We cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment.

If the order has already been shipped, the applicable return procedure may need to be followed.

Our Commitment

The Return Policy at Nexaurehome is designed to be fair, transparent, and customer-focused. We strive to ensure every customer enjoys a reliable, convenient, and satisfying shopping experience.

Contact

For returns, refunds, or order problems:

Nexaure Home
hello@nexaurehome.com

Thank you for choosing Nexaurehome. We appreciate your trust and look forward to serving you.